Our 4 key industry standards

1. Client/ Customer service guarantee & standard

In this supercharged, ever-changing marketplace, you need more than just a real estate agent. We believe our clients deserve to have a real estate professional with strong training and the ability to create opportunities and identify potential pitfalls up front to make your selling process experience successful.

At The Industry we understand your property is as individual as you and that’s why we guarantee the below personalised service that you deserve.

  • Weekly vendor reports
  • Weekly (in some cases daily) buyer call backs and follow ups on all potential buyers that inspected your property throughout the week
  • We will call you immediately after leaving your property after a private buyer showing or open home to report back to you with instant buyer feedback
  • Communicate with you a minimum of three times a week throughout the campaign
  • Open the property weekly (if mutually agreed upon at times and days suitable to yourself until the property is placed under contract)
  • Transparent communication and negotiations in presenting all offers to you on your property
  • Constant communication throughout the sale/ contract process which includes and not limited to building & pest inspections, bank valuations and buyers final pre settlement walk through.

Create an exceptional buying, selling & rental experience that goes beyond the expectations of our clients.